Service Desk Lead| Campbelltown | Immediate start | $35 PH

Job Listing No: 9740000

Service Desk Lead| Campbelltown | Immediate start | $35 PH

Campbelltown, NSW – The Client wants to transform the way IT is delivered – They wants someone who is like minded and wants to do things differently – break the norm – forward thinking. This is not a “Status Quo” role. Role responsibilities: Supporting 600 Users of IT Someone who can deliver projects from inception to completion Leading a team of 5 technical people Managing a ticketing system called Service desk Plus (desirable) Dealing with 1-5 Severity issues and IT ticket cases They want someone who is very process and documentation orientated Someone who can bring innovative fresh ideas to a standard service desk Business as usual support activities related to diverse IT service offerings Ownership of the Standard Operating Environment, domain/file share access management and business process compliance Continual Service Improvement of the IT Service Desk function Being the primary escalation point for Level 2 technical queries and engaging with stakeholders to achieve timely and positiv… – Permanent – Full-time

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