Senior Customer Experience Manager

Job Listing No: 9740000

Senior Customer Experience Manager

Uber – Sydney, NSW – The ANZ Customer Experience (CX) team supports all Uber customers (consumers, delivery partners, drivers, restaurants and retail merchants) in the largest Eats business outside of US&C as well as the ANZ rides business. With both businesses being critical to Uber in terms of size and profitability, CX is a critical strategic partner to the business. The team will continue to innovate the support operations with a strong customer lens, review support strategy to ensure we are aligned with the business and support the business in initiatives to grow GB (scaled sales, retention and other customer programs). As a Senior Customer Experience Manager you will own one of the customer verticals and create the long term support strategy for the customer as well as manage a team to help tackle the day-to-day feedback we receive from our customers. This includes: End to end ownership of the customer journey and the experience different modality types provide our customers. You’re a key busin… – Permanent – Full-time

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