Melbourne, VIC – Our client is a leading managed service provider with offices across Australia, who are looking to grow out their Melbourne operations. The Role The role will be a combination of both Level 1 and 2 duties, from answering the phone and troubleshooting technical queries through to the manual installation of new hardware, to supporting clients across a number of sites. A flexible approach to the day-to-day tasks will be needed supported by strong time management skills and an ability to prioritise incoming tickets. The role itself will be a combination of customer service and technical support whereby the successful candidate will need to demonstrate excellent communication skills as well as technical ability. Day to Day functions and accountabilities include: Respond to incidents, problems, requests and changes from staff via telephone and e-mail Act as first contact for IT support Ensure appropriate documentation of all pertinent information Liaising with a variety of… – Permanent – Full-timeApply for this job.