Manager CX Strategy and Insights

Job Listing No: 9740000

Manager CX Strategy and Insights

nbn – Sydney, NSW – Job Expectations Reporting into the Executive Manager – CX Strategy & Insights, the Manager – CX Strategy and Insights is responsible for CX insights and strategy across key stages of the customer journey for nbn’s customers. This is a newly created role to support the increasing focus and executive level accountability of CX within nbn. Key responsibilities of the role will include being able to analyse and synthesise multiple sources data and research to develop actionable insights across relevant customer journey stages/segments, being able to conduct root cause analysis of customer pain points and work with the CX Design team and other key parts of the business to develop solutions and products that drive improvements in the customer’s experience and represent the customer in programs across nbn. The Manager – CX Strategy and Insights will require an experienced Customer Experience practitioner with a particular focus on CX strategy and Insights in an enterprise environment. Repres… – Permanent – Full-time

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