IT Desktop Analyst Level 1

Job Listing No: 9740000

IT Desktop Analyst Level 1

Michael Hill – Brisbane, QLD – IT Desktop Analyst Level 1 Job no: 508569 Work type: Full time Location: QLD, Brisbane metro area We have an opportunity for a Level 1 Desktop Analyst to join our Brisbane based IT Team. Reporting to the IT Services Team Leader, the Desktop Analyst is responsible for providing Level 1 Technical support to stores and support centre employees, logging all jobs and escalating to other levels as necessary. This is primarily a phone support role and is part of the IT Service Desk team. In this hands-on role, your Primary responsibilities will be to: Investigate and Triage assigned Level 1 Requests or escalate as required to level 2 using Service Desk tracking system Providing over the Phone IT Support to internal customers SLA Management and information quality management to ensure high levels of customer service are provided to internal customers Ensure 360-degree communication with customers on ageing jobs is maintained by the teams Ensure quality updates to Requests written in a language… – Permanent – Full-time

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