Customer Support Specialist

Job Listing No: 9740000

Customer Support Specialist

Uber – Sydney, NSW – Customer Support Specialists are all about solving problems that both riders, driver-partners, and restaurant partners encounter. You create advocates out of even the most frustrated users, and you’re always looking for unique and exciting ways to improve their experience. In this role you will provide support to ensure that issues are either resolved promptly or escalated accordingly. What You’ll Do: Provide world class customer service experience to riders, driver-partners, and restaurant partners via messaging and phone calls Take ownership of escalated requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face Practice empathy to frustrated users and turn their negative experiences into positive ones. #CustomerObsession Proactively engage users to gather qualitative feedback to improve their experience and provide insights back to the ANZ business Liaise with the ANZ leadership … – Permanent – Full-time

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