Customer Success Team Manager, PropertyIQ – Business Banking

Job Listing No: 9740000

Customer Success Team Manager, PropertyIQ – Business Banking

Macquarie Group – Sydney, NSW – Macquarie Business Banking operates in defined industries and has a significant footprint in the Australian Property Services sectors. As the Customer Success Team Manager within our PropertyIQ strata management software business, you will have the opportunity to make a significant impact to our clients and our business. In this position, you will be responsible for leading a team of 5-6 people and executing and managing the end-to-end experience over the full customer lifecycle. Providing an exceptional customer experience through all phases of the customer onboarding process will ensure you build long-term customer relationships, whilst providing a seamless end-to-end experience. You will be responsible for customising and providing exceptionally high-quality training and coaching for users, to ensure clients have a full understanding of the product and can leverage the solution to achieve business objectives. You will also have ongoing account management responsibilities for high-pr… – Permanent – Full-time

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