Customer Service Officer – Internal / External

Job Listing No: 9740000

Customer Service Officer – Internal / External

Sydney, NSW – At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. About the role: Based in Parramatta’s CBD, is responsible for providing internal customer service by providing additional knowledge, guidance and training to all Uniting staff around systems and procedures as well as provide information around payroll and other enquiries. Further to this you will assist our 1800 team that provides service to both existing and potential new customers. Responsibilities: Provide support through phone, email and ServiceNow system Minimise impact of incidents, requests and problems Accurate logging of calls, emails and tickets in a timely and efficient manner Work with a variety of support groups, vendors and custo… – Permanent – Full-time

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