Customer Experience Researcher

Job Listing No: 9740000

Customer Experience Researcher

nbn – Sydney, NSW – Job Expectations This opportunity has 2 options for location: Melbourne or Sydney. The Customer Experience Researcher & Analyst is accountable for managing research projects from start to finish within the nbn Research Team. The CX Researcher & Analyst will also be a leader in customer experience measurement across nbn for both residential and business end users. A bit about your role The role has accountability for the CX Measurement and Ad hoc research programs, development of the commercial value / ROI for CX projects and leadership of the CX analysis. The role also encompasses providing high-level advice and specialist assistance on market research projects to a wide number of key stakeholders. Some of your key responsibilities are: Overall accountability for the CX Measurement programs Develop and deliver the Commercial Value and ROI strategy for Customer Experience Provide subject matter expertise into high priority or complex programs within the CXD scope of work Lead and manage… – Permanent – Full-time

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