Compliance Operations Manager

Job Listing No: 9740000

Compliance Operations Manager

Melbourne, VIC – As a key member of the Quality Team, the primary role of the Compliance Operations Manager is to manage a client facing team of 12, who provide complaint, incident and error management services to our superannuation clients. The team coordinates with both internal and external stakeholders in investigating, remediating and reporting on individual complaints, incidents and errors. The Compliance Operations Manager’s stakeholders include both internal and external senior management and leaders in communicating and resolving escalated matters; and reporting on trends and root cause in order to assist the business to continually improve the services that we provide to clients. This is a high performing team, who are driven to make a real difference. Responsibilities Oversee the performance of the Complaints and Incident & Error teams, by implementing processes and practices that are effective and efficient in providing the required client service of the team. Provide regular reporting… – Permanent – Full-time

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